Webalo Customer Success Analyst

Join the Webalo Team as a Customer Success Analyst!

Are you passionate about empowering frontline workers worldwide? Here at Webalo we are 100% focused on the 3.5 billion frontline workers in the global workforce. The world’s leading industrial companies choose Webalo to empower their frontline workforce and optimize their operations. Be at the forefront of the future of work with Webalo.

Why Webalo?

Join a diverse team of talented individuals who care deeply about the future of frontline work. We are rapidly expanding our worldwide Customer Success Team and are looking for passionate individuals across the United States, Europe, and the Middle East to join us on this exciting journey.

Webalo offers a generous benefits package for US Employees which includes:

• Company-paid medical, dental and vision coverage for employees and dependents
• 7 paid company holidays per year, plus full pay for company office closure December 24 – Jan 1
• 15 days of vacation per year for the first three years of employment
• 6 sick days (Sick days are included for non-us employees)
• 401(k) plan

What You'll Do:

As a Customer Success Analyst at Webalo, you will play a crucial role in ensuring the success of our customers. Responsibilities include:

• Becoming a world-class expert in the Webalo platform.
• Leading customer onboarding and adoption activities.
• Providing hands-on training and coaching to new customers and partners.
• Installing Webalo in enterprise data centers and cloud-based environments.
• Developing new curricula, training documentation, and videos to accelerate customer adoption.
• Leading app delivery projects with industrial customers.
• Participating in product roadmap processes.

What We're Looking For:

We're seeking individuals with:

• Strong technical analysis skills and problem-solving ability.
• Excellent communication, presentation, and writing skills.
• Bachelor’s or master’s degree in Engineering, Computer Science, Software Engineering, or Information Technology.
• 3+ years of experience in the software industry in customer-facing roles.
• Experience with SQL and web technologies.
• Experience with mobile app deployments on iOS and Android operating systems.
• Experience with SAP modules and industrial manufacturing execution systems is a plus.

Pay Range: $80,000 per year to $130,000 per year

Webalo is proud to be an Equal Opportunity Employer committed to diversity and inclusion. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.